Something broken or confusing? Post it here. The more of this you include, the faster it gets fixed.
1. Your imagic version. Settings, then the About tab. (It is not in the Help menu.)
2. Your system. Windows or macOS and the version. On a Mac, Apple Silicon or Intel. imagic needs macOS 14 or later.
3. What you did, what you expected, what happened. Short steps are perfect: "Opened a folder of 800 CR3 files, clicked Analyse, it stopped at 40%".
4. The exact error text. If an error window appears, copy all of it. A pasted error message is often the difference between guessing and fixing.
5. The camera and file type, if it is about one kind of photo (for example Nikon High-Efficiency NEF, or Fujifilm RAF).
6. The log file, if I ask for it. imagic writes one log:
- Windows:
C:\Users\<your name>\.imagic\imagic.log - macOS:
/Users/<your name>/.imagic/imagic.log
Please do not paste the whole log publicly. Email it to help@imagic.ink and mention your thread.
Please do not post licence keys, order numbers or payment details. Anything about a payment or a refund goes to snap@imagic.ink and comes straight to me.
When a reply fixes your problem, press Mark as answer on it so the next person finds it.