Steps
1. Email help@imagic.ink
Tell us which tier you bought and, if you have it handy, the order confirmation or receipt. You do not need to give a reason.
2. We confirm and process the refund
Refunds go back through Stripe to your original payment method. Stripe processes it on our side right away; your bank or card issuer usually shows it within a few business days after that.
3. Your licence key stops working
Once the refund is processed, the key deactivates. If you decide to come back later, the free trial is there to re-evaluate imagic with no payment involved.
Frequently asked questions
Do I need a reason to ask for a refund?
No. "No questions asked" means exactly that, you do not owe us an explanation.
Is there anything to cancel, like a subscription?
No. imagic has no subscriptions or recurring charges of any kind; every purchase is a single one-time payment for the licence.
Can I try before I buy instead of relying on the refund window?
Yes, and it's usually the better option: the free trial covers 500 exports with everything in imagic Max unlocked and no card required, so you can properly test it on a real shoot first.
Related
Other common issues
Still stuck?
Email help@imagic.ink and a person replies, usually within hours.