Steps
1. Email help@imagic.ink
Mention your trial key or the email you used, and roughly how far you got (never opened it, imported but never culled, and so on).
2. We check it's a real case
A trial that sat mostly unused is a quick yes. One already well into its 500 exports is a different conversation, since you did get a real chance to try it.
3. Keep using the same install
A restarted trial reuses your existing key; there is nothing to reinstall and nothing to re-register.
Frequently asked questions
Is there a self-serve button for this?
Not yet. It's a quick reply to help@imagic.ink rather than an automatic restart, so we can confirm it's a trial that genuinely went unused.
Will a restarted trial work the same as a new one?
Yes. Every current trial, new or restarted, is governed by the same 500-export limit with the 90-day date as a backstop.
What if I already bought a licence and want to use it on another computer?
That's a different question with its own answer: see Move your licence to a new computer.
Related
Other common issues
Still stuck?
Email help@imagic.ink and a person replies, usually within hours.