The Community Fix Log reads what photographers post about their software, picks complaints where imagic has something checkable to say, and answers each one with evidence or with an honest "we have this too". Quotes are short, word for word, linked to the original post and credited the way the person named themselves there. Every product here also has plenty of happy users; this is not a ranking. This is the third issue. Earlier ones: issue 1 and issue 2; all of them are in the Community Fix Log category. Everything about imagic below was checked against version 1.5.13 on 3 November 2026.
1. A perpetual licence that cannot open a new camera
"my current Pro 23 (16.2) licence does not support the new camera's RAW files"
Serdal GUZEL, reviewing Capture One on Trustpilot, 19 October 2026 (original review).
What the reviewer describes: a customer who bought every perpetual upgrade since 2012 bought a new camera, found the version they own could not read its RAW files, asked for loyalty pricing on a new perpetual licence, and was sent a subscription voucher and told to pay the full retail price instead.
What imagic does: the update policy is written down on the imagic fact sheet and in the terms: every licence includes all future imagic versions and new camera support for its tier. At list price Lite is EUR 19, Plus EUR 49 and Max EUR 99, paid once, with no paid major versions. The imagic and Capture One comparison lays out what each one does.
Where we still fall short: moving up a tier costs the difference, and a promise is only as good as the company behind it. imagic is a young product from a one-person company, first released in March 2026, so the policy being in writing matters more than our track record, which is short.
Status: different by design (written lifetime updates).
2. Credits that vanish unused
"they disappear without being used"
Tara, reviewing Evoto on Trustpilot, 18 June 2026 (original review).
What the reviewer describes: credits that had been bought were gone before they were spent, and support did not explain why.
What imagic does: there is no credit balance to run out. Importing, culling and editing are never counted or capped. The free trial is 500 exports with no card (the key also carries a 90-day date as a backstop), and only finished exported photos count toward it. After that the licence is a single payment. See the desktop page for the trial terms.
Where we still fall short: imagic has no pay-per-photo option, so if you only ever need a handful of edits a year, a metered service can cost less than EUR 19. We would rather say so than hide it.
Status: different by design (no credits).
3. Waiting days for a support reply
"wait up to 3 days for a reply"
Will Kelly, reviewing Evoto on Trustpilot, 17 March 2026 (original review).
What the reviewer describes: good software, but every exchange with support takes days.
What imagic does: support is email only, at help@imagic.ink, and the contact page states a typical response time of within 24 hours. That is a stated typical time, not a guarantee.
Where we have the same problem: there is no phone line and no live chat, and a one-person company cannot answer at 3 a.m.
Status: same issue, partly addressed (a stated reply time, still email only).
4. Cancelling takes five clicks
"unscibscribe you have to press cancel around 5 times"
Ivan Markelov, reviewing Aftershoot on Trustpilot, 6 April 2026 (original review; Aftershoot replied publicly underneath and apologised).
What the reviewer describes: cancelling a subscription meant several offer screens before the final button.
What imagic does: there is nothing to cancel. The licence is one payment, nothing renews, and the terms include a 14-day money-back guarantee. The imagic and Aftershoot comparison covers how the two differ on pricing.
Where we still fall short: a one-time price is higher on day one than a first month of a subscription, and an app you pay for once has to earn its keep through updates, not renewals.
Status: different by design (one payment, no renewal).
What this issue did not answer
A reviewer of Aftershoot on Trustpilot said that undoing one pick during culling reset a long selection. We have not tested how undo works for keep and reject decisions in imagic, so we are not claiming anything there. Complaints we cannot answer with evidence are left out rather than spun.
To check any claim yourself, the free trial on the desktop page is 500 exports with no card, and importing, culling and editing never count against it.
Frequently asked questions
Does imagic include new camera support in the price?
Yes. The written policy is that every licence includes all future imagic versions and new camera support for its tier. Moving up a tier is the only paid change, and it costs the difference.
How fast does imagic answer support email?
The contact page states a typical response of within 24 hours. Support is email only, with no phone or live chat.
Why quote people by their usernames?
We credit each post exactly the way the person chose to post it, and link the original so you can read it in full. We never contact reviewers on review sites, and quoting someone does not mean they use or recommend imagic.